❓ Frequently Asked Questions

SerenAI is an AI-powered anxiety and stress management companion app. It helps you track your mood, practice breathing exercises, access grounding techniques, and chat with an AI companion for support.

No, SerenAI is not a substitute for professional mental health treatment. It's a self-help tool designed to complement, not replace, professional care. If you're experiencing severe anxiety or mental health issues, please consult a healthcare professional.

The mood check-in allows you to log how you're feeling, rate your stress level on a scale of 1-10, and add notes about triggers or context. This helps you track patterns over time and receive personalized tips.

The subscription costs LKR 6.00 + applicable taxes. Your subscription will be automatically renewed until you cancel or unsubscribe.

Subscribers get access to: Breathing exercises with guided timer, Quick tips and personalized coping strategies, AI companion chat for support, Personalized grounding exercises based on your mood.

Click the "Subscribe" button, enter your mobile number (starting with 7), and verify with the OTP sent to your phone. Once verified, you'll have immediate access to all premium features.

You can unsubscribe at any time by clicking the "Unsubscribe" link in your profile area. This will permanently delete your subscriber data and stop all charges.

When you unsubscribe, all your subscriber data is permanently deleted from our system. Your mood check-in history may still be retained unless you specifically request deletion.

We offer two breathing patterns: Box Breathing (4-4-4-4: inhale 4 seconds, hold 4 seconds, exhale 4 seconds, hold 4 seconds) and Extended Exhale (inhale 4 seconds, hold 4 seconds, exhale 6 seconds) for deeper relaxation.

The 5-4-3-2-1 technique helps anchor you in the present moment by identifying: 5 things you can see, 4 things you can touch, 3 things you can hear, 2 things you can smell, and 1 thing you can taste.

Our AI companion uses your mood check-in data to provide personalized, compassionate responses. It's designed to offer support, coping strategies, and a listening ear when you need to talk through your feelings.

Wait for the OTP to expire (2 minutes), then click "Resend OTP". Make sure your phone number is correct and has network coverage. You can resend up to 3 times.

Make sure you're entering the 4-digit code exactly as received. OTPs expire after 2 minutes, so request a new one if needed. Check that you haven't exceeded the maximum attempts (5).

For any issues or questions, please email us at Support@serenai.lk. We aim to respond within 24-48 hours.

Yes, we take your privacy seriously. All data is transmitted securely, and we follow industry best practices for data protection. We never share your personal information with third parties.

You must be at least 18 years old to subscribe. If you are under 18, you must have permission from the authorized bill payer before subscribing.

By subscribing, you agree to our terms including: automatic renewal until cancelled, applicable data charges from your carrier, and our privacy policy. Full terms are displayed during the subscription process.